Job Description

This role is for one of our clients

Industry: Administrative and Support Services
Seniority level: Associate level

Min Experience: 1 years
Location: Gurgaon
JobType: full-time
We're looking for a driven and empathetic

International Student Success Advisor

to take full ownership of the enrollment journey for aspiring global learners. This is not a traditional counselling role--you'll be a trusted partner, advisor, and guide, helping students navigate every step from program interest to university onboarding.
You'll combine strategy, sales instincts, and a student-first mindset to drive conversions, build strong relationships, and ensure students are set up for long-term success abroad.

What You'll Do

Relationship Management

Act as the single point of contact for assigned students and their families.
Build genuine, long-term relationships via calls, WhatsApp, video sessions, and email.
Inspire confidence by delivering clarity, trust, and emotional support at every stage.

Enrollment & Conversion

Drive application and fee milestone completions, meeting or exceeding monthly conversion targets.
Guide students through documentation, offer letter acceptance, and tuition payment.
Use structured follow-ups and empathy-led communication to turn interest into action--no aggressive selling.

Strategic Program Advisory

Match student goals with the best-fit university programs and scholarships.
Provide hands-on support with SOPs, document accuracy, and timelines.
Recalibrate plans in real-time based on student feedback or changing goals.

Pipeline & Progress Management

Maintain a dynamic personal admissions pipeline using CRM and reporting tools.
Monitor application status, conduct regular check-ins, and identify blockers early.
Ensure no lead goes cold with consistent, proactive outreach.

Financial Planning Guidance

Break down the full cost of studying abroad--tuition, living expenses, travel, and more.
Help families plan finances and manage payment timelines with full transparency.
Secure key revenue milestones (application, tuition fees) while building trust.

Pre-Departure & Visa Readiness

Support students with visa documentation, interview preparation, and travel planning.
Help ensure students feel confident and informed before leaving for their destination.

Issue Handling & Team Collaboration

Resolve queries and concerns with speed and sensitivity.
Collaborate with internal teams--visa, services, tech, sales--to ensure seamless student experiences.
Identify patterns or bottlenecks and provide feedback to improve processes.

Who You Are

2-4 years of experience in study-abroad counselling, inside sales, admissions, EdTech, or account management.
Passionate about student outcomes, with a track record of building strong relationships.
Comfortable owning revenue milestones and KPIs--conversion, pipeline health, and engagement.
Organized, self-driven, and resilient in fast-paced, target-driven environments.
Bilingual in English and Hindi; excellent communication across calls, emails, and chats.

What Success Looks Like

Conversion Ownership:

Students complete application and fee milestones in line with monthly goals.

Pipeline Momentum:

Steady advancement across every stage of the admissions funnel.

Student Engagement:

High contact quality, responsiveness, and feedback from students.

Revenue Impact:

Timely and full realization of registration and tuition fees.

Retention & Satisfaction:

Continued engagement through onboarding and positive student sentiment.