Job Description

US Outbound Telecaller / Outbound Calling Executive

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Job Summary

The US Outbound Telecaller is responsible for making outgoing calls to customers or prospects in the United States to promote services, generate leads, set appointments, conduct surveys, or follow up with existing customers. The role requires clear communication, professionalism, and strict adherence to US calling regulations and company guidelines.

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Key Responsibilities

Make outbound calls to US customers using provided contact lists Introduce company services/products in a clear and polite manner Generate leads, schedule appointments, or collect required information Maintain accurate call records and update CRM systems Follow approved call scripts while adapting to conversations naturally Handle objections calmly and professionally Respect customer preferences and opt-out requests Meet daily/weekly call and performance targets Comply with US telecalling laws (DNC, calling hours, consent rules)
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Required Skills & Qualifications

Good spoken English communication skills Neutral or understandable accent preferred Ability to work in US time zones (night shifts in some regions) Basic computer knowledge (CRM, dialers, email) Active listening and problem-solving skills Professional, patient, and courteous attitude
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Preferred Qualifications

Experience in US outbound calling / BPO / call center Sales or lead generation experience Familiarity with CRM tools and auto/manual dialers
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Key Performance Indicators (KPIs)

Number of outbound calls made Lead conversion or appointment-setting rate Call quality scores Compliance with scripts and regulations Customer feedback
Job Types: Full-time, Permanent

Pay: ₹9,564.35 - ₹33,406.63 per month

Work Location: In person