Job Description

Experience:

0-1
yrs in BPO/voice processes--US

Handle inbound and outbound calls

regarding AT&T services--billing, technical issues, account changes, relocations, device support

Troubleshoot voice/data/network/device issues

, working across multiple systems and platforms to resolve customer-impacting problems att.

Promote AT&T products and services

, upsell when appropriate while ensuring customer needs are met wayup.

Document all interactions

in CRM and internal systems accurately, maintaining comprehensive call logs reddit.

Qualifications

Education:

High school diploma or equivalent; higher education is advantageous superworks.

Experience:

Prior BPO or voice process exposure, ideally US/international voice, technical support or billing services att.

Language Skills:

Excellent written and spoken English; neutral or American accent is preferred expertia.

Soft Skills:

Clear communication, patience, multitasking, data entry accuracy, conflict resolution .
Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Leave encashment Paid sick time
Language:

English (Required)
Work Location: In person