Job Description

The Role Responsibilities

Strategy

• The International Mobility Specialist will be the primary point of contact for all employees who are relocating on expatriate assignment or permanent local assignment. The role involves collaborating with Talent Acquisition (TA) team, Performance Reward and Benefits (PRB) team, Business and relocation vendors to the move is painless for employees and strives to achieve improved employee experience. The IM specialist is also responsible to ensure adherence to relocation policy, process and governance.

Business

• Comprehensive understanding of the Bank's approach to International Mobility (IM) policies, product & process
• Maintain data accuracy, policy and process adherence thereby ensuring compliance
• Work with TA, business and HR partners to identify the right policy for the employee move
• Manage complete assignment life cycle including assignment documentation, briefing calls, vendor initiations, issuing payroll instructions and PeopleSoft update
• Maintain trackers, audit trials to improve controls and help manage risk
• Maintain expatriate database in the system and ensure accurate assignment related information are updated.
• Maintain 100% adherence toward documents and information recording on workflow tool
• Manage end of assignment notification and organize process related to assignment extension, repatriation, localization and redundancies
• Administer exception requests ensuring that all relevant approvals are obtained and communicated to Host Country Hiring Manager and Business HR of decisions
• Ensure that vendor services are initiated on a timely and accurate basis based on full information
• Conduct monthly stakeholder calls with documented minutes and ensure all action items are closed within the set timelines
• Identify issues proactively and keep all the stakeholders informed to ensure smooth move and employee experience
• Responding to ad-hoc queries and requests from the assignee or employees within agreed turnaround time (TAT)
• Ensuring PeopleSoft and payroll accuracy for assignee and employees managed
• Minimize escalations from stakeholders, expats or internal teams

Processes

• Accuracy of data and documentation on workflow tool
• Quality of expat or employee experience and feedback received
• Feedback from stakeholders
• Understanding of the policy and process
• Level of relationship and understanding with among team members and HRSSC teams

People and Talent

• 3-4yrs of experience in the field of HR, relationship management or relocation
• Postgraduate or MBA on HR, relationship or hospitality
• Excellent relationship, communication, problem solving, analytical skills
• Priority customer managing experience and prior relocation experience preferable
• Good understanding of all HR process like payroll, concepts of tax, immigration rules, PeopleSoft and other relocation workflow tools would be an added advantage
• Must be a team player and must be highly organized and structured at work
• Proficient in MS Office tools
• Certification on relocation or mobility preferable

Governance

• Accuracy of data and documentation on workflow tool
• Adherence to turnaround levels
• Control and compliance on the process

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Regional IM Product lead, Resourcing, Service Delivery teams

Other Responsibilities

• Pro-actively work to ensure that statutory and internal deadlines are met.
• Manage expats moves seamlessly by proactively working with multiple teams.
• Pro-actively work to identify and address any potential risk and control issues relating to moves.
• Effective interaction with GPS (including Payroll, International Mobility Team, Shares team, MIS team), Resourcing team, Vendors and country stakeholders (Service Delivery etc).

Our Ideal Candidate

• Strong analytical and problem-solving skills. Hands-on employee relations experience
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
• Extensive knowledge of HR activities, Global Mobility, Vendor management, immigration activities, SAP HRM (End User)
• Excellent organizational skills and attention to detail.
• Excellent interpersonal and customer service skills.
• Strong ability to work both independently as well as on the team
• Excellent time management skills with a proven ability to meet deadlines

Role Specific Technical Skills And Competencies

• High end numerical ability and process orientation
• Excellent communication skills: clear oral and written skills; effective questioning, active listening
• Excellent interpersonal skills: influencing, collaborating, networking, able to work effectively in virtual international and cross-functional teams
• Ability to monitor day to day transactions and to visualize the big picture
• Project skills and ability to handle multiple / global stakeholders
• Strong analytical, excel skills and risk management capability
• Methodical, organized and ability manage stress
• Independent and able to work without direct supervision
• Strong in operational control and risk assessment

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Be better together, we can be ourselves, be inclusive, see more good in others and work collectively to build for the long term.

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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