We are looking for passionate and customer-focused professionals for an International Customer Support - Voice (US Process) role. The ideal candidate must have hands-on experience in handling international inbound calls and a good understanding of the telecom industry.
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Key Responsibilities
Handle pure inbound customer queries for the US market.
Provide accurate information, troubleshoot issues, and deliver excellent customer experience.
Follow communication scripts, policies, and procedures as required.
Maintain call logs and update customer records in the system.
Meet performance targets including quality, adherence, and customer satisfaction.
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Requirements
Minimum 6 months of international inbound calling experience is mandatory.
Strong verbal communication skills in English.
Knowledge of the telecom industry is required.
Ability to work in rotational shifts and manage rotational week offs.
Should be comfortable working from the Noida office (NSEZ, Sec-81).
Immediate joiners will be given priority.
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Why Join Us?
1. Competitive salary package up to ₹4.90 LPA.
2. Both Sides cab facilities.
3. 20k of loyalty Bonus
4. Lucrative Incentives
5. Growth opportunities in an international process.
6. Supportive and collaborative work environment.
Job Types: Full-time, Permanent, Fresher
Pay: ₹350,000.00 - ₹500,000.00 per year
Benefits:
Food provided
Work Location: In person
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