International Customer Support Voice
Year Bengaluru, Karnataka, India
Job Description
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As a Customer Service Associate - Voice, You Will\xe2\x80\xa6
- Have daily interactions with customers and handle all issues from end to end via call.
- Go the extra mile to engage customers in solving issues and ensure satisfaction.
- Quickly and effectively build rapport with customers, diagnose and resolve issues
- Provide white glove service and have the ability to provide an overall excellent customer experience.
- Managing customer expectations regarding estimated response times
- A post-secondary degree in any major
- 6 months - 4 years of customer service experience
- Fluency in spoken English
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
- Excellent communication skills and high emotional intelligence
- Excellent problem solving and customer service skills
- Strong analytical & Interpersonal skills
- The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure
- A flexible schedule \xe2\x80\x93 Must be okay to work nights
- Commuter assistance
- Food provided
- Provident Fund
- Rotational shift
- US shift
- Performance bonus
- Do you have International BPO Voice experience?
- Do you stay in Bengaluru?
- Why are you suitable for this job?
- Higher Secondary(12th Pass) (Preferred)
- total work: 1 year (Preferred)
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Job Detail
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Job IdJD3054047
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear