US Shifts (5 PM IST - 7 AM IST, rotational week-offs)
Experience:
Experienced (7months to 3 years)
Compensation
Experienced:
₹28,000 - ₹40,000 CTC (based on level & experience)
About the Role
Accenture is seeking enthusiastic and customer-focused professionals to join our
International Customer Support Team
. This role involves interacting with US-based clients, ensuring exceptional customer service, and meeting performance benchmarks. Candidates must be flexible to work in night shifts and clear multiple screening rounds (including
Versant - minimum score 58
).
Key Responsibilities
Handle
inbound and outbound calls
with US customers.
Provide accurate information, resolve queries, and maintain strong call openings and closures.
Support client's hiring requirements by
screening candidates
and documenting outcomes in tools.
Deliver outstanding customer experiences while meeting
quality and productivity targets
.
Adhere to client-specific guidelines, including
US holiday schedules
(as per Accenture discretion).
Collaborate in a team-driven environment with flexibility for
weekend shifts
.
Eligibility & Screening Guidelines
Experienced (0.6-3 years):
Customer support/contact center background preferred. Undergraduates with 1+ years of relevant experience are also eligible.
Mandatory:
PF history from previous organizations.
Must clear
Versant Test with score ₹ 58
.
Strong English communication skills (verbal & written).
Confident in
call handling, introductions, and closures
.
Prior exposure to
US contact centers
is preferred.
Skills Required
Excellent communication skills (verbal & written).
Strong
problem-solving and interpersonal skills
.
Flexibility to work in
night shifts & rotational workweeks
(Mon-Fri, Tue-Sat, or Wed-Sun).
Ability to handle
pressure and client expectations
.
Technical adaptability to use call handling, CRM, and reporting tools.