Job Description

We are looking for a highly motivated and enthusiastic Customer Service Executive to handle inbound and outbound support for students enrolling in our UK-based online courses. The role requires excellent communication skills, empathy, and a strong desire to help learners succeed.

Key Responsibilities

Manage inbound queries via phone, email, and chat from UK students.

Guide potential learners through course features, pricing, and enrollment steps. Resolve post-enrollment queries related to course access, schedules, and technical support. Maintain accurate records in CRM and ensure timely follow-ups. Coordinate with internal departments for issue resolution. Contribute to a positive customer experience and drive student satisfaction.
Key Requirements

Minimum 1 year of experience in customer service (preferably in EdTech or international process). Excellent verbal and written communication in English. Strong interpersonal and problem-solving skills. Comfortable working in a fast-paced, target-driven environment. Prior experience in handling UK or international customers is a plus. Basic MS Office and CRM usage knowledge.

Perks & Benefits

Fixed UK shift with weekends off Opportunity to work with a global education brand Friendly and supportive team culture Performance bonuses and incentives Growth path into student advisory or academic coordination roles

INTERESTED CANDIDATES CAN ONLY WHATSAPP ( DO NOT CALL)

Job Type: Full-time

Pay: ?20,000.00 - ?45,000.00 per month

Application Question(s):

Are you comfortable with UK Process ( 1.00 PM to 10.30 PM) Can you manage your own transportation?
Work Location: In person

Speak with the employer

+91 8588833645
Expected Start Date: 03/08/2025