An International Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S, UK, Canada, Australia etc. These jobs include product and service support.
Skills Required:
Handle
inbound calls
from international customers regarding product information, service requests, billing questions, and technical support.
Document customer interactions and resolutions in the CRM system.
Meet or exceed targets for
First Call Resolution (FCR)
,
Customer Satisfaction (CSAT)
, and
Service Level Agreements (SLA)
.
Salary Range
INR 3.9 L.P.A TO 4.7 LPA + Incentive + Goodies
Benefits:
5 Days working 2 rotational week off.
Two way cab facility. Medical Insurance World Class Facility - Cafeteria, Gym, Sports arena, Amphitheatre, Theme based break-out zones
Eligibility Criteria: A candidate should hold 1 year of international voice experience only can apply.
Note :
Experience Documents are Mandatory.
Its Complete Night shifts and rotational.
Complete work from office - No Work from home.
Regional Languages are not required.
LOOKING FOR CANDIDATES WHO HAVE EFFECTIVE COMMUNICATION SKILLS AND INTERPERSONAL SKILLS. ( English )
If your feel you your fit to the below criteria can apply.
Contacting person: Anusha
8341073836 /anusha@frugesit.com
Job Type: Full-time
Pay: ?26,000.00 - ?34,000.00 per month
Benefits:
Health insurance
Paid sick time
Provident Fund
Work Location: In person
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