We are Hiring!!!
Role : Customer Assisstant (Voice)
Process : International Process
Sector/ Industry : Banking & Financial Services
Experience : 1+ Year
Languages : Excellent English, B2 Quality
Qualification : Graduate
Interview : Virtual Mode
Salary : 30% Hike from the Previous CTC (Upto 5.5 LPA)
Working days : 5 days, US SHifts -Saturday & Sunday off
Working hours : Any 9 hours including one hour break- Cab will be provided. Candidates must be within the boundary limits
Location: Ambattur, Chennai.
Looking for Immediate joiners
Roles and Responsibilities:
Typical Customer Support role. Addressing the queries and grievances of Customers within the stipulated timeline.
Must have knowledge in BFSI Industry.
Handling Inbound/Outbound Calls and Emails Communicate effectively with international clients via phone, email, and chat to resolve queries, provide support, and offer solutions.
Address customer inquiries and complaints by identifying the issue, providing appropriate solutions, and ensuring timely resolution to increase customer satisfaction.
Use CRM software to track and document all customer interactions, manage customer data, and follow up on open issues for a seamless support experience.
Adapt communication style to suit the cultural expectations of international customers, ensuring clarity, respect, and empathy in all interactions.
Interested candidates can contact
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