Job Description

We are Hiring!!!

Role : Customer Assisstant (Voice)

Process : International Process

Sector/ Industry : Banking & Financial Services

Experience : 1+ Year

Languages : Excellent English, B2 Quality

Qualification : Graduate

Interview : Virtual Mode

Salary : 30% Hike from the Previous CTC (Upto 5.5 LPA)

Working days : 5 days, US SHifts -Saturday & Sunday off

Working hours : Any 9 hours including one hour break- Cab will be provided. Candidates must be within the boundary limits

Location: Ambattur, Chennai.

Looking for Immediate joiners

Roles and Responsibilities:

Typical Customer Support role. Addressing the queries and grievances of Customers within the stipulated timeline. Must have knowledge in BFSI Industry. Handling Inbound/Outbound Calls and Emails Communicate effectively with international clients via phone, email, and chat to resolve queries, provide support, and offer solutions. Address customer inquiries and complaints by identifying the issue, providing appropriate solutions, and ensuring timely resolution to increase customer satisfaction. Use CRM software to track and document all customer interactions, manage customer data, and follow up on open issues for a seamless support experience. Adapt communication style to suit the cultural expectations of international customers, ensuring clarity, respect, and empathy in all interactions.
Interested candidates can contact

HR - 6380723976

Job Types: Full-time, Permanent

Pay: ?320,000.00 - ?550,000.00 per year

Benefits:

Health insurance Provident Fund
Schedule:

Night shift Rotational shift Weekend availability
Supplemental Pay:

Yearly bonus
Application Question(s):

How many years of experience you have in international voice process ? Are you an immediate joiner ?
Work Location: In person

Speak with the employer

+91 6380723976