Job Description

We are looking for dedicated and service-focused

Customer Support Advisors

to join our 24*7 operations team in Jaipur. The primary responsibility is to provide exceptional, round-the-clock support to our clients, resolving inquiries and issues efficiently across various channels (phone, email, chat).

Key Responsibilities

Customer Interaction:

Handle high-volume inbound customer calls, emails, and chat requests in a timely and professional manner.

Problem Resolution:

Analyze and resolve customer queries, technical issues, and transactional problems related to our products/services.

Product Knowledge:

Maintain in-depth knowledge of all company products, services, and policies to provide accurate information to customers.

Shift Compliance:

Commit to working in a

24

7 rotational shift environment, which includes working night shifts, weekends, and public holidays.

Documentation:

Accurately log all customer interactions, feedback, and resolutions into the CRM system.

Quality Assurance:

Meet or exceed key performance indicators (KPIs) such as customer satisfaction (CSAT) scores, first call resolution (FCR), and average handling time (AHT).
Qualifications & Requirements

Experience:

Minimum 6 months to 2 years of experience in a

Call Center, BPO, or Customer Support role

is highly preferred. Freshers with excellent communication skills may be considered.

Education:

Graduate (any stream).
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Ability to commute/relocate:

Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Current salary and notice
Education:

Bachelor's (Required)
Language:

English (Required)
Shift availability:

Night Shift (Required) Overnight Shift (Required)
Work Location: In person