Job Description

International Customer Support Representative (US Process)

Location:

Sector 19, Gurgaon (On-site)

Shift:

Night Shift (US Shift)

Employment Type:

Full-time

About the Role

We are hiring an International Customer Support Representative to handle customer queries from US-based clients through phone, chat, and email. The ideal candidate has excellent communication skills, experience working with global customers, and the ability to work in a fast-paced environment.

Key Responsibilities

Handle customer queries via calls, email, and chat in a professional and timely manner Provide accurate information regarding products, services, and account inquiries Document interactions and maintain customer records using CRM tools Resolve issues independently or escalate to internal teams when required Meet performance metrics including response time and customer satisfaction Follow communication and quality standards aligned with US clients

Requirements

Excellent verbal and written communication skills in English Comfortable working night shifts aligned with US time zones Experience with ticketing or CRM platforms Strong problem-solving skills and attention to detail Immediate or short-notice joiners preferred

Compensation & Benefits

Competitive salary based on experience Performance incentives Medical insurance and paid leaves On-site office culture with growth opportunities

Work Location

Sector 19, Gurgaon (On-site) || Candidates must be comfortable commuting to the office.

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Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Work Location: In person