Job Description

Key Responsibilities

Handle

inbound and outbound calls

with US customers. Provide accurate information, resolve queries, and maintain strong call openings and closures. Support client's hiring requirements by

screening candidates

and documenting outcomes in tools. Deliver outstanding customer experiences while meeting

quality and productivity targets

. Adhere to client-specific guidelines, including

US holiday schedules

(as per Accenture discretion). Collaborate in a team-driven environment with flexibility for

weekend shifts

.

Eligibility & Screening Guidelines

Experienced (0.6-3 years):

Customer support/contact center background preferred. Undergraduates with 1+ years of relevant experience are also eligible.

Mandatory:

PF history from previous organizations. Must clear

Versant Test with score ? 58

. Strong English communication skills (verbal & written). Confident in

call handling, introductions, and closures

. Prior exposure to

US contact centers

is preferred.

Skills Required

Excellent communication skills (verbal & written). Strong

problem-solving and interpersonal skills

. Flexibility to work in

night shifts & rotational workweeks

(Mon-Fri, Tue-Sat, or Wed-Sun). Ability to handle

pressure and client expectations

. Technical adaptability to use call handling, CRM, and reporting tools.

Hiring Process

Initial Screening (communication & eligibility check) Versant Test (minimum score 58) Communication/Voice & Accent round Operations round
Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Health insurance
Education:

Bachelor's (Preferred)
Experience:

Customer support: 1 year (Required) contact center background: 1 year (Preferred)
Language:

English (Required)
Work Location: In person