Job Description

Job Title: Customer Support Representative - Voice/Blended (Hybrid)

Location: Pune
Work Mode: Hybrid (Work from Office with limited flexibility)
Shift: Rotational Shifts and Rotational Week offs
Working Days: 5 Days a Week
Salary: Up to 5.3 LPA

Job Summary

We are hiring Customer Support Representatives with prior experience in voice or blended processes. This hybrid role requires handling inbound and outbound customer interactions, ensuring quick resolution, and maintaining service excellence. Candidates must have at least 6 months of relevant experience in customer support.

Key Responsibilities

Handle inbound and outbound customer calls with professionalism and empathy
Identify customer needs, provide accurate information, and resolve queries effectively
Escalate complex issues to the relevant internal teams when necessary
Maintain detailed and accurate records of customer interactions
Follow established communication guidelines, policies, and quality standards
Deliver excellent customer experience in every interaction

Requirements

Minimum 6 months experience in blended or voice customer support (international or domestic)
Strong verbal communication skills in English, additional languages are a plus
Ability to work in rotational shifts and weekoffs including weekends and holidays
Residing in or willing to relocate to Pune
Basic computer knowledge and familiarity with CRM tools preferred
Ability to remain calm and handle pressure in a fast-paced environment

What We Offer

Competitive salary up to 5.3 LPA
Hybrid working model with office presence and limited flexibility
5-day working week for better work-life balance
Growth and career development opportunities
Supportive team culture and structured training

Job Types: Full-time, Permanent

Pay: Up to ?530,000.00 per year

Benefits:

Health insurance Internet reimbursement * Provident Fund