Handle inbound & outbound calls, chats, and emails from international customers.
Provide accurate information and resolve customer queries related to products, services, and processes.
Troubleshoot basic technical and non-technical issues effectively.
Ensure high levels of customer satisfaction by delivering professional and empathetic support.
Maintain and update customer records in CRM/ticketing systems.
Escalate unresolved issues to higher-level support teams when required.
Meet service-level agreements (SLAs) and achieve performance metrics like FCR (First Contact Resolution), CSAT (Customer Satisfaction), and response time.
Key Requirements:
Education:
Graduate / Undergraduate (any stream).
Experience:
Freshers & experienced candidates can apply.
Excellent communication skills in English (both verbal & written).
Good interpersonal skills with the ability to remain calm under pressure.
Comfortable working in a
24/7 environment with rotational shifts & offs
.
Basic knowledge of MS Office & CRM tools is an added advantage.
Benefits:
2-way cab/transport facility (as per company policy).
Health insurance and other benefits.
Opportunity to work with global clients and enhance international communication skills.
Fast career growth opportunities in customer experience and operations.
Job Types: Full-time, Permanent, Fresher