Job Description

Job Title:

International Customer Support Executive

Location:

Noida

Work Mode:

Work from Office

Shift Timing:

Rotational shifts (including night shifts) / 24x7 support environment

Job Responsibilities:

Handle inbound & outbound calls, emails, and chats from international customers. Provide accurate information and resolve customer queries related to products, services, and policies. Troubleshoot technical or non-technical issues efficiently. Maintain a high level of professionalism and empathy in all customer interactions. Document customer interactions and update CRM systems. Escalate unresolved issues to the appropriate internal teams. Ensure first-call resolution (FCR) and meet customer satisfaction (CSAT) targets. Adhere to process compliance, quality standards, and service level agreements (SLAs).

Key Skills & Requirements:

Graduate / Undergraduate (any stream) - Freshers or experienced candidates can apply. Excellent communication skills in English (verbal & written). Strong problem-solving and interpersonal skills. Comfortable with rotational shifts & offs (24/7 work environment). Basic knowledge of MS Office & CRM tools is an advantage. Prior experience in international voice/non-voice process will be preferred.
Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

Application Question(s):

Are u comfortable with noida sec 135 location ?
Education:

Bachelor's (Preferred)
Experience:

Customer service: 1 year (Preferred)
Language:

English (Preferred)
Location:

Noida, Uttar Pradesh (Preferred)
Shift availability:

Night Shift (Preferred) Overnight Shift (Preferred)
Work Location: In person