Job Description

We are hiring dedicated and enthusiastic individuals for the role of International Customer Support Executive. You will be responsible for handling customer queries through a chat-based platform in a simulated environment. This role demands excellent written communication skills, quick problem-solving abilities, and a strong customer-first mindset.

Roles and Responsibilities:

Respond to customer queries via live chat or email in a professional, courteous, and timely manner. Understand customer needs and provide accurate information or resolve issues efficiently. Follow communication scripts and workflows where applicable, while maintaining a natural and friendly tone. Document all customer interactions clearly and concisely in the system. Escalate complex issues to the appropriate department or supervisor when necessary. Maintain product knowledge and stay updated on service offerings, policies, and procedures. Meet performance metrics such as response time, resolution time, and customer satisfaction. Ensure a high level of customer satisfaction through proactive support and empathetic communication.

Required Skills & Qualifications:

Excellent written English with strong grammar and punctuation skills. Strong reading comprehension and problem-solving abilities. Familiarity with MS Office tools, email writing, and internet browsing. Ability to multitask and work in a fast-paced environment. Previous customer service experience (preferred but not mandatory). Willingness to work in rotational shifts (if applicable to the role).

Eligibility Criteria:

Experience:

Freshers:Basic salary ?16,000 per month Experienced (1 year or more):Salary up to ?30,000 (based on interview performance) Excellent command of English (both grammar and comprehension) Good typing speed and accuracy Basic knowledge of MS Office, email writing, and internet usage Willingness to work in rotational shifts (if applicable)

Selection Process:

1st Round - Essay Writing (Online)

2nd Round - In-Office Assessment (Shortlisted Candidates Only):

3rd Round - Walk-in Interview:

Additional Tips:

Ensure a stable internet connection and proper audio/video setup for virtual rounds Dress formally for the interview process Be prompt and professional in communication
Job Types: Full-time, Permanent

Pay: ?16,000.00 - ?30,000.00 per month

Benefits:

Provident Fund
Schedule:

Night shift
Supplemental Pay:

Performance bonus
Application Question(s):

its face to face interview are u ready for this ?
Language:

English (Required)
Work Location: In person