with proven expertise in handling global clients. The role requires strong communication skills, problem-solving ability, and prior exposure to
international voice or non-voice processes.
Key Responsibilities
Manage customer queries and issues via phone / web for international clients (US region).
Deliver exceptional service and ensure first-time resolution within agreed SLAs.
Demonstrate professionalism and empathy while handling escalations.
Document all interactions accurately in CRM/ticketing tools.
Escalate complex cases to senior/technical teams when required.
Contribute feedback to enhance customer experience and process efficiency.
Required Skills & Qualifications
Experience: 1-7 years in International Customer Support (mandatory).
Excellent verbal and written English communication skills.
Prior experience in
US / UK / ANZ / International process
is required.
Strong problem-solving, analytical, and customer service orientation.
Ability to work night shifts as per US time zone.
Graduate/Undergraduate with relevant customer support experience.
Familiarity with CRM, ticketing systems, and MS Office is a plus.
Benefits
Attractive salary with performance-based incentives.
Cabs provided for pick-up and drop.
Medical insurance and employee benefits.
Career growth and global exposure.
Training and upskilling opportunities.
Job Types: Full-time, Permanent
Benefits:
Commuter assistance
Health insurance
Life insurance
Provident Fund
Application Question(s):
Are you currently available in Bangalore to attend Face to Face (Inperson) Interview?
Experience:
International voice process: 1 year (Required)
Shift availability:
Night Shift (Required)
Work Location: In person
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