Job Description

Job Summary

We are looking for dynamic and customer-focused professionals to join our

International Voice Process team

. The role involves handling inbound/outbound calls, resolving customer queries, and ensuring excellent service delivery to clients across international markets (US/UK/Australia, etc.).

Key Responsibilities

Handle inbound and outbound calls from international customers in a professional manner. Understand customer queries/issues and provide appropriate solutions within defined timelines. Maintain a high level of customer satisfaction through effective communication and problem-solving. Document all customer interactions accurately in the CRM system. Meet process KPIs including

First Call Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction (CSAT)

. Escalate complex issues to the concerned department for timely resolution. Adhere to compliance, security, and quality standards during every interaction.

Required Skills & Qualifications

Excellent

verbal communication skills in English

. Strong listening and problem-solving ability. Ability to work in rotational/night shifts. Familiarity with CRM tools and MS Office is an advantage. Prior experience in international voice process/BPO will be preferred, but freshers with strong communication skills are welcome.

Perks & Benefits

Competitive salary with performance incentives. Cab facility. Training and career development opportunities. Dynamic work culture with global exposure.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Education:

Bachelor's (Preferred)
Language:

English (Required)
Work Location: In person