Job Description

Job Title: International Customer Advisor (

Night Shift

)

Location:

XLNC Exotic Group, PPR Mall, Jalandhar

Shift Timing:

8:00 PM - 6:00 AM.(

NIGHT

)

Job Overview

We are looking for enthusiastic and confident International Customer Advisors to join our night-shift support team. In this role, you will communicate with international customers, resolve queries, provide product or service information, and ensure a smooth and positive customer experience.

Key Responsibilities

Handle inbound/outbound calls, chats, or emails from international clients Provide accurate information regarding products and services Resolve customer issues with professionalism and empathy Maintain records of customer interactions Collaborate with team leads to improve service quality Meet performance metrics and deliver exceptional customer satisfaction

Requirements

Excellent communication skills in English (spoken and written) Ability to work in a fast-paced night-shift environment Strong problem-solving and customer-handling skills Basic computer knowledge and typing proficiency Willingness to learn and adapt Prior BPO or customer support experience is an added advantage

Perks & Benefits

In-house snacks and refreshment service during the shift Great work environment with supportive leadership Monthly parties and celebrations Mid-week Fun Day to refresh and recharge Attractive salary package with performance incentives Paid training and skill development sessions Employee recognition programs Career growth opportunities within the company

Why Join Us?

At XLNC Exotic Group, you're not just an employee -- you're part of a lively, ambitious, and friendly team. We believe in creating a workspace where you can grow, have fun, and feel valued every day.

Job Types: Full-time, Permanent, Fresher

Pay: ?10,530.86 - ?32,025.09 per month

Benefits:

Commuter assistance Food provided Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person