We are looking for enthusiastic and confident International Customer Advisors to join our night-shift support team. In this role, you will communicate with international customers, resolve queries, provide product or service information, and ensure a smooth and positive customer experience.
Key Responsibilities
Handle inbound/outbound calls, chats, or emails from international clients
Provide accurate information regarding products and services
Resolve customer issues with professionalism and empathy
Maintain records of customer interactions
Collaborate with team leads to improve service quality
Meet performance metrics and deliver exceptional customer satisfaction
Requirements
Excellent communication skills in English (spoken and written)
Ability to work in a fast-paced night-shift environment
Strong problem-solving and customer-handling skills
Basic computer knowledge and typing proficiency
Willingness to learn and adapt
Prior BPO or customer support experience is an added advantage
Perks & Benefits
In-house snacks and refreshment service during the shift
Great work environment with supportive leadership
Monthly parties and celebrations
Mid-week Fun Day to refresh and recharge
Attractive salary package with performance incentives
Paid training and skill development sessions
Employee recognition programs
Career growth opportunities within the company
Why Join Us?
At XLNC Exotic Group, you're not just an employee -- you're part of a lively, ambitious, and friendly team. We believe in creating a workspace where you can grow, have fun, and feel valued every day.
Job Types: Full-time, Permanent, Fresher
Pay: ?10,530.86 - ?32,025.09 per month
Benefits:
Commuter assistance
Food provided
Leave encashment
Paid sick time
Paid time off
Provident Fund
Work Location: In person
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