Job Description

Key Responsibilities

Handle inbound and outbound customer queries via calls, emails, WhatsApp, and chat in a timely and professional manner Act as the primary point of contact for customers and resolve queries related to courses, enrollment, payments, and program support Understand customer concerns and provide accurate, clear, and effective solutions Ensure high levels of customer satisfaction by delivering a positive customer experience Follow up with customers to ensure issue resolution and closure Maintain accurate records of customer interactions, queries, and resolutions in CRM/tools Coordinate with internal teams (sales, operations, training, finance) to resolve customer issues efficiently Educate customers about JobSchool programs, processes, and policies Handle escalations professionally and ensure quick turnaround time Meet defined service quality, response time, and customer satisfaction metrics
Job Type: Full-time

Pay: ?20,000.00 - ?34,000.00 per month

Application Question(s):

What is your current location? Do you have customer support Experience in BPO? What is your current/last in hand salary?
Education:

Bachelor's (Preferred)
Work Location: In person