Handle inbound calls from US-based customers regarding telecom services.
Provide accurate information and resolve customer issues efficiently.
Maintain professionalism, empathy, and excellent communication throughout interactions.
Document call details and update the CRM system accurately.
Meet daily performance targets like customer satisfaction, response time, and quality.
Eligibility Criteria:
Qualification:
Graduate Fresher / Experienced candidates
SSC + 3 Years Diploma
HSC + 3 Years Diploma
Age Limit:
21 to 32 years
Excellent communication skills in English (verbal and written).
Comfortable working in a
US rotational shift
.
Should be customer-oriented and a good problem-solver.
Work Details:
Shift Timing:
4:30 PM - 1:30 AM (Any 9-hour shift)
Working Days:
5 days a week
Week Off:
2 rotational offs
Job Types: Full-time, Fresher
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
Provident Fund
Application Question(s):
Are you comfortable to work in Airoli location ?
Which year you have completed your graduation ?
Education: