Job Description

Job Title: International Customer Care Executive - US Process (Night Shift)

Company: Benda Infotech

Location:

Newtown, Kolkata (On-site)

Experience:

1 to 3 years

Shift Timing:

Night Shift - 8:00 PM to 5:00 AM (Monday to Friday)

Salary:

?14,000 to ?20,000 per month (Based on experience and last drawn salary)

Job Responsibilities:

Handle inbound and outbound calls, emails, and chats for US-based customers. Provide excellent customer service by resolving queries, complaints, and issues promptly and professionally. Maintain records of customer interactions and follow up for resolution. Adhere to quality standards and ensure high levels of customer satisfaction. Work collaboratively with the internal team for process improvements and escalations. Stay updated with product knowledge and company policies.

Key Skills Required:

Excellent communication skills in English (spoken and written). Customer-centric attitude with problem-solving ability. Basic computer knowledge and typing speed. Flexibility to work in night shifts and handle pressure.

Eligibility:

Minimum qualification: 12th pass or any graduate. Freshers and experienced candidates (up to 3 years) are welcome. Immediate joiners preferred.

Why Join Us:

Friendly work culture and supportive team. Growth opportunities within the company. Fixed night shift - no rotational shift hassles. Attractive performance incentives.
Job Types: Full-time, Permanent

Pay: ?14,000.00 - ?20,000.00 per month

Benefits:

Paid sick time
Experience:

International voice process: 1 year (Required)
Language:

English (Required)
Location:

New Town, Kolkata, West Bengal (Required)
Shift availability:

Night Shift (Required)
Work Location: In person

Expected Start Date: 01/09/2025