Third-Party Collection Process - Lending (International Voice)
Location: Mumbai
Employment Type: Full-time
About the Role:
We are hiring for our client in the Third-Party Collection Process - Lending, based in Mumbai. This role involves managing overdue accounts, interacting with international customers, and ensuring timely collections while maintaining compliance. Candidates with a minimum of 1 year of international voice experience are mandatory.
Key Responsibilities
:
Handle third-party collection process - lending domain for international customers.
Contact debtors via outbound calls/emails to recover overdue payments.
Negotiate and arrange settlements/payment plans while ensuring compliance with client and regulatory guidelines.
Maintain detailed and accurate records of customer interactions, commitments, and payments.
Achieve monthly/quarterly recovery targets consistently.
Ensure professional and courteous customer service at all times.
Work closely with the team to improve collection strategies and success rates.
Requirements
:
Minimum 1 year of international voice process experience (mandatory).
Prior experience in collections / lending / accounts receivable / BPO international voice preferred.
Strong verbal communication, persuasion, and negotiation skills.
Ability to work under pressure in a target-driven environment.
Good computer proficiency for data entry and reporting.
Benefits
:
Work with a leading client in the lending collections domain.
Attractive salary package with performance-based incentives.
Career growth opportunities in international BPO/collections.
Ongoing training and professional skill development.
Job Type: Full-time
Benefits:
Internet reimbursement
Experience:
International voice process: 1 year (Preferred)
Location:
Mumbai, Maharashtra (Preferred)
Work Location: In person
Expected Start Date: 25/08/2025
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