Job Description

We're Hiring: Customer Support Associate (Chat) Bangalore

Location:

Bangalore, India (Looking for Bangalore Candidates )

Channel:

Digital (Live Chat)

Shift Type:

24/7 Rotational Shifts (Rotational Week-offs)

Language Requirement:

English

Experience Required:

1+ year in customer service (preferably in chat support)

Mention HR Sanjana on top of the resume for quicker assistance.

HR Contact No. - 8147091044/sanjana.rai@intouchcx.com (Sanjana Rai)

Interview Process

Get ready to showcase your skills! Our selection process is designed to be smooth and efficient:

HR Interaction

Lets get to know you

Assessment Test

Show us your aptitude and problem-solving

Operations Round

Meet with the management team

Interview Details

Interviews Happening between Monday to Friday

Time:

10:00 AM IST - 3:00 PM IST

Venue:

IntouchCX, No. 92/1B, Konappana Agrahara, Electronic City Phase 1, Bangalore 560100

Landmark:

Adjacent to Kauvery Hospital

Documents to Carry

? Updated Resume (mention

HR Sanjana

" on top for quicker assistance)
? Government ID Proof (Aadhar Card & PAN Card - mandatory)

Dress smart, bring your confidence, and we'll handle the rest!

See you at the interview - your journey starts here.

What Youll Do:

Assist customers via chat with professionalism and empathy Resolve issues, escalate when needed, and document interactions Meet KPIs like response time and CSAT Share feedback to improve tools and processes

You Bring:

Excellent written English and typing skills Email and Chat support experience (1+ year preferred) Strong problem-solving and multitasking abilities Flexibility to work shifts (including weekends/holidays)
Exclusive Employee BenefitsComplimentary Two-Way Cab

Hassle-free commute, every day

Free Meals

Stay fueled and focused during your shift

Comprehensive Health Insurance

- Your health is our priority

PF & Statutory Benefits

- Secure your future with confidence

Why Work With Us?

Global brand exposure | Learning & growth | Supportive team culture

Apply now

and start a rewarding career in digital customer experience!

Please get in touch with

HR Sanjana 8147091044 / sanjana.rai@intouchcx.com

Job Types: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Benefits:

Commuter assistance Food provided Health insurance Life insurance Provident Fund
Work Location: In person