Job Description

Job Title:

International Chat Support Executive

Process:

Italy-Based Airline Project

Location: DLF Cybercity, Patia, Bhubaneswar

Experience: 0.6 months to 2 years

Employment Type: Full-time

Job Summary

We are looking for

Customer Support Executives (Chat Process)

to handle inbound customer queries for an Italy-based airline. The role involves providing prompt, accurate, and professional assistance to international customers via live chat while ensuring high customer satisfaction and adherence to service quality standards.

Key Responsibilities

Handle

inbound live chat interactions

from international airline customers Assist customers with: Flight bookings, rescheduling, and cancellations Web check-in and seat selection Baggage policies and allowances Refunds, fare rules, and general travel queries Provide accurate information in line with airline policies and SOPs Maintain a high level of

customer satisfaction (CSAT)

and quality scores Document interactions and update customer records accurately Meet defined

SLAs, AHT, and productivity targets

Eligibility & Skills Required

Excellent

written English communication skills

(mandatory) Prior

international chat or airline/BPO experience

preferred Strong problem-solving and multitasking abilities Customer-centric mindset with attention to detail Basic computer knowledge and typing speed Willingness to work in

rotational shifts (including night shifts)

Shift & Working Days

3 rotational shifts

(7Am-3Pm, 3Pm-11Pm, 11Pm-7Am) 5 days working with rotational weekly offs

Compensation & Benefits

Paid training on airline process Career growth opportunities in international operations Performance-based incentives
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Provident Fund
Work Location: In person