Job Description

International Customer Support Associate in Mohali

Department:

Operations

Employment Type:

Full-time

About the Role

We are looking for an energetic and customer-focused

International Customer Support Associate

to join our global support team.

In this role, you will handle customer inquiries from international clients through email, chat, and phone, ensuring every interaction delivers a world-class experience.

You'll serve as the voice of our brand--helping customers resolve issues, answering questions, and ensuring satisfaction with our products and services.

Key Responsibilities

Handle inbound and outbound communication with international customers via chat and phone. Identify, analyze, and resolve customer queries efficiently while maintaining a positive customer experience. Provide accurate information regarding products, services, and policies. Collaborate with internal teams (Sales, Technical, and Operations) to ensure prompt issue resolution. Meet or exceed key performance indicators (KPIs) such as response time, quality, and customer satisfaction. Maintain a professional tone, cultural sensitivity, and adaptability while dealing with customers from diverse backgrounds.

Requirements

Undergraduate Fresher eligible. Good

verbal and written communication skills

in English. Strong problem-solving and multitasking abilities. Willingness to work in

rotational shifts

, including night shifts if required. Positive attitude, empathy, and patience while dealing with customers.

What We Offer

Opportunity to work with a

global customer base

and grow within a dynamic organization. Training and career development programs. 5/5.5 Days working only
*

whatsapp@9368089713 Shafaque

Happy Hiring!

Job Types: Full-time, Permanent, Fresher

Pay: ₹24,000.00 - ₹33,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Provident Fund
Work Location: In person

Speak with the employer

+91 9368089713