Job Description

Job description - International Calling Specialist

About the Role:

We are seeking a dynamic and motivated International calling

Specialist to join our team in the US virtual construction industry. This role

involves identifying new business opportunities, managing high-value client

accounts, and ensuring exceptional customer service delivery. You will be

responsible for developing strategies, building relationships, and handling

customer inquiries and issues with professionalism and efficiency.

Key Responsibilities:

Identify Opportunities:

Explore new markets, clients, and partnerships in the
US high-tech construction industry.

Develop Strategies:

Design and implement plans to access new opportunities
and grow the business.

Build Relationships:

Maintain and nurture long-term client relationships to drive
customer satisfaction and loyalty.

Customer Outreach:

Make outbound calls to potential clients to establish
rapport and generate business leads.

Follow Scripts:

Adhere to standardized communication scripts to ensure
consistency and compliance.

Skills and Abilities:

Excellent verbal and written communication skills in English (US accent
preferred).

Strong relationship-building skills with the ability to connect with business
teams in various US states.

Ability to manage multiple tasks in a fast-paced environment. Proficient with basic computer skills and customer relationship management
(CRM) tools.

Strong problem-solving and conflict-resolution skills.

Experience:

Prior experience in the US calling process (customer support, sales, etc.) is
highly preferred.

Experience in handling outbound and inbound calls is mandatory.

Soft Skills:

Strong interpersonal and communication skills. Patience, resilience, and a positive attitude. A team-oriented mindset with a focus on collaboration.
Preferred Traits:

Willing to work night shifts or flexible hours as per US time zones. Familiarity with the US market, culture, and communication styles.

Additional Information:

Comprehensive training on our services will be provided to eligible candidates. Performance-based incentives are available for top performers.

Key Responsibilities:

1. Competitive compensation with performance-based incentives

2. Outstanding career growth opportunities

3. Exposure to international projects in the USA and Canada

4. Work with top general contractors globally

5. Health and accidental insurance

6. 5-day work week (Saturday and Sunday fixed off)

7. Cab pickup and drop for Gurgaon locations

8. Sabbatical leave options

9. Business bonus and gratuity benefits

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹800,000.00 per year

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person