? Manage large amounts of inbound and outbound calls in a timely manner.
? Obtains client information by answering telephone calls, interviewing clients and verifying information.
? Follow communication "scripts" while handling different topics.
? Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
? Seize opportunities to up sell products when they arise.
? Build sustainable relationships and engage customers by communicating the extra mile.
? Keep records of all conversations in our call center database in a comprehensible way.
? Frequently attend educational seminars to improve knowledge and performance level.
? Meet personal/team qualitative and quantitative target.
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.