Job Description

Job Title: International Call Center Executive - UK Survey Process

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Job Overview :

We are seeking enthusiastic and confident individuals to join our UK Survey Process team.

Your role will involve conducting structured surveys with UK customers, collecting accurate data, and ensuring a smooth and professional interaction every time.

Key Responsibilities Make outbound calls to UK customers for survey-based interactions (no sales). Follow a predefined survey script and collect responses accurately. Maintain a polite, clear, and professional communication tone. Record survey data correctly in the system/CRM. Meet daily/weekly productivity and quality targets. Understand customer sentiments and handle conversations respectfully. Provide feedback on common customer concerns to improve survey design.

Skills & Qualifications:

Excellent English communication skills with a neutral or UK-understandable accent. Strong listening and data-entry accuracy. Ability to follow scripts and maintain call quality standards. Comfortable with night shifts (UK time zone). Basic computer knowledge and good typing speed. Prior BPO/International voice experience is preferred, but freshers are also welcome.

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Work Environment :

Outbound survey calling (NO sales, NO support). Fixed or rotational night shifts as per UK timings. Energetic and target-driven work atmosphere.

Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?15,000.00 per month

Ability to commute/relocate:

Lucknow City, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person