Job Description

International Call Center Executive - Motor Vehicle Insurance (US Customers)

About the Role:

We are seeking a proactive and customer-focused

Call Center Executive

to support our international clients with insurance-related queries and guideline clarifications. The ideal candidate will have strong communication skills and the ability to deliver clear, accurate information while maintaining excellent service standards.

Job Summary

We are seeking a customer-focused International Call Center Executive to support US motor vehicle insurance customers. The role involves handling inbound and outbound calls, providing insurance-related information, assisting with documentation, and ensuring high levels of customer satisfaction while working in a US shift environment.

Key Responsibilities

Handle inbound and outbound calls related to US motor vehicle insurance, including policy guidelines, coverage details, claims support, and documentation. Provide accurate, timely, and compliant information to customers in line with US insurance standards. Resolve customer queries and concerns efficiently while maintaining professionalism. Ensure high customer satisfaction through effective communication and problem resolution. Accurately document customer interactions and update internal systems as per process requirements. Follow established insurance guidelines, compliance requirements, and quality standards. Collaborate with internal teams such as quality, operations, and support to ensure seamless service delivery. Meet performance metrics related to quality, productivity, and customer experience.
Requirements

Experience: Minimum 1 year of experience in an international voice process (US insurance experience preferred). Language Skills: Excellent verbal and written communication in English (mandatory). Spanish language proficiency is an added advantage. Strong customer service orientation with effective problem-solving skills. Ability to work in a fast-paced environment and adapt to process updates. Willingness to work in US shifts and comply with shift schedules. Basic computer knowledge and ability to work with CRM and call-handling systems.

Desired Attributes:

Positive attitude and willingness to learn. Attention to detail and ability to follow guidelines accurately. Good listening skills and empathy.
Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

Provident Fund
Experience:

Inbound/Outbound voice: 1 year (Required)
Shift availability:

Night Shift (Preferred)
Work Location: In person