Job Description

Job Title: International Call Center Executive - Insurance Support

About the Role:

We are seeking a proactive and customer-focused

Call Center Executive

to support our international clients with insurance-related queries and guideline clarifications. The ideal candidate will have strong communication skills and the ability to deliver clear, accurate information while maintaining excellent service standards.

Key Responsibilities:

Handle inbound and outbound calls related to insurance guidelines, coverage details, and documentation support. Provide accurate information and resolve customer queries efficiently. Maintain a high level of professionalism and customer satisfaction. Document interactions and update internal systems as required. Collaborate with internal teams to ensure seamless service delivery.

Requirements:

Experience:

Minimum 1 year of experience in an international voice process (preferred).

Language Skills:

Excellent verbal and written communication in English (mandatory).

Spanish language proficiency is an added advantage.

Strong customer service orientation and problem-solving abilities. Ability to work in a fast-paced environment and adapt to process changes. Willingness to work in

US shifts

.

Desired Attributes:

Positive attitude and willingness to learn. Attention to detail and ability to follow guidelines accurately. Good listening skills and empathy.
Job Type: Full-time

Pay: ?30,000.00 - ?60,000.00 per month

Benefits:

Provident Fund
Experience:

Inbound/Outbound voice: 1 year (Required)
Shift availability:

Night Shift (Preferred)
Work Location: In person