Job Description

KV Group is looking for Voice Process Associates for an International process. The ideal candidate will possess excellent communication and persuading skills, BPO/Sales experience would be a plus.

International Logistic Process

Excellent Communication Skills Required

Lucrative Incentives

Training will be provided

5 Days working

Inbound Process

Responsibilities:

Contact potential or existing customers to inform them about services using scripts.

Handle inbound calls from potential customers interested in our services.

Provide detailed information about our products or services, addressing any questions or concerns the customer may have.

Understand customer needs and recommend the most suitable services to meet those needs.

Effectively communicate the features, advantages, and benefits of our offerings to potential customers.

Answer questions about products or the company.

Ask questions to understand customer requirements and close sales.

Negotiate pricing, terms, and agreements with clients to close sales and achieve revenue targets.

Enter and update customer information in the database.

Go the "extra mile" to meet sales quota and facilitate future sales.

Keep records of calls and sales and note useful information.

Prepare and submit accurate sales reports, forecasts, and other documentation as required by management.

Utilize persuasive selling techniques to convert inquiries into sales.

Conduct product demonstrations and presentations to showcase the features, benefits, and value proposition of our Services.

Requirements:

Proven experience in a sales/customer service role is Plus.

Able to successfully meet sales quota over the phone.

Goal-oriented mindset with a drive to achieve and exceed sales targets

Ability to learn about products and services and describe/explain them to prospects.

Excellent knowledge of English.

Flexibility to work in rotational shifts and week offs.

Excellent communication and interpersonal skills.

Cool-tempered and able to handle rejection.

Outstanding negotiation skills with the ability to resolve issues and address complaints.

Job Types: Full-time, Fresher

Pay: ₹24,800.00 - ₹26,600.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Ability to commute/relocate:

Manauli, Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Shift availability:

Day Shift (Preferred) Night Shift (Preferred)
Work Location: In person