Job Description

Company Name: XLNC Exotic Inc

Job Title: International BPO

Location:

Jalandhar, Punjab (Office-Based)

Shift:

8:00PM - 6AM (Night Shift)

Working Days:

Monday to Saturday

Please note:

Kindly apply only if you are comfortable working in a night shift

Job Summary

We are looking for

customer-focused and fluent English-speaking BPO Executives

to handle

international inbound customer support processes

. The role involves assisting global customers, resolving queries, and ensuring a high level of customer satisfaction while working in a night-shift environment.

Key Responsibilities

Handle inbound calls from international customers professionally Understand customer issues and provide accurate resolutions Respond to customer queries related to products, services, billing, or orders Maintain call quality, compliance, and customer satisfaction standards Document customer interactions accurately in CRM systems Escalate unresolved issues to the concerned team when required Follow company policies, scripts, and process guidelines

Required Skills & Qualifications

Excellent verbal communication skills in English Strong listening and problem-solving abilities Customer-oriented and professional attitude Basic computer knowledge (CRM, MS Office, email handling) Willingness to work in night shifts Prior experience in International BPO / Voice Process preferred Freshers with good communication skills are welcome

Education

Minimum qualification: Graduate

Key Skills

International BPO, Voice Process. Night Shift / US Shift, Inbound Calls, Customer Support, CRM Tools, Call Handling, Accent Neutralization, Customer Satisfaction, Rotational Week Off

Performance Metrics

Call quality and compliance score Customer satisfaction (CSAT) Adherence to schedule and productivity targets

Perks & Benefits

Competitive salary package Performance-based incentives Paid training for international process Growth opportunities to Team Lead / QA / Trainer roles Supportive and professional work environment

Ideal Candidate Profile

Comfortable speaking with international customers Ready to work in a night-shift environment Immediate joiners preferred
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?55,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Application Question(s):

Do you have experience in an International Voice Process? Are you comfortable with permanent night shifts? How many years of customer service experience do you have? Are you available for immediate joining?
Work Location: In person