Role and Key Responsibilities :
Client/Customer/People Management
Manage the daily team activities and ensure the daily operations run smoothly.
Drive Team adherence and manage monthly scheduling.
Generating 2 hot leads with the decision maker daily.
Drive Continuous Improvement in the team along with metrics improvement
Performance management and appraisals for the entire Team.
Key Skills and knowledge:
Graduate with minimum 1 year of experience in INTERNATIONAL BPO sector. Freshers can also apply
Excellent verbal and written communication skills.
Should be willing to work in shifts along with the team in customer business time.
Overall should be a good team player with willingness to learn and drive to achieve.
Practice and focused on Metrics.
Good Excel skills and Reporting knowledge
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