Job Description

Key Skills

Education

• Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, B.A, B.B.A, B.Com

Company Name : Tech Mahindra

Role: Customer Support Associate Voice(Technical)

Work Location: Noida

Work From Office

As a Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of the Brand by providing relevant offers that deepen customer engagement with our products and services.

Build meaningful relationship through consultative questioning to ensure added value for the customer.

Handling calls from customers requiring assistance on billing doubts and clarification.

Provide a tailored resolution on all calls applicable based on client needs.

Ensure highest level of customer service and satisfaction delivered on all calls (within / outside the support boundary)

The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.

The associate needs to follow the support security policies & high Call quality requirements while handling customer queries.

Capable to find its own solutions in a Knowledge base adhering to company policies and procedures.

Adhere to schedules (break and attendance)

Goal Oriented.

Guide customers on communication devices technical issues based on provided guidelines.

Requirements

Qualification: Any Under Graduate/ Graduate/ Post Graduate For Minimum 6 months experience in International voice process is mandatory.

Work Location: Noida

Work From Office

Job Role

Voice/Chat Process

Inbound Calls/Chat Solving Customer Quires

Shift: Rotational Shift (24*7)

Week Off: 5 days working (2 days rotational week off)

Benefits

Ctc: Upto 4.10 LPA + Incentive + Allowances

• Role International BPO
• Industry Type
• Functional Area
• Number of Vacancy 15
• Gender [ Male / Female ]
• Job Country India