Job Description

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Job Title: Customer Support Associate (Chat)
Location: DLF2, Rajarhat, Kolkata
Work Mode: Work from Office
Shift: Rotational 24/7 shifts (5 days working, 2 rotational week offs)
Salary: Up to ₹4.2 LPA (based on experience and last drawn CTC)
NOTE:Only Kolkata candidates can apply. Freshers not eligible.
Company Overview:
Our client is a leading multinational telecommunications company headquartered in London. It is the UK's largest provider of fixed-line, broadband, and mobile services, and also offers subscription TV and IT services globally.
Requirements
Minimum 1 year of experience in an international BPO (chat/email process)
Strong command over English - both written and verbal
Knowledge of customer service principles and practices
Basic technical knowledge is a plus
Flexible to work in 24/7 rotational shifts
Educational Qualification:
Undergraduates, Graduates, and Postgraduates are eligible to apply
Benefits
Both side Cab + Incentives + Shift Allowances + High medical insurance coverage benefits
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

Skills Required