Job Description

Job Title: International Blended Process Executive (Air India - Non-Sales)

Location: Sector 18, Gurgaon

Process: Air India - International Blended (80% Chat + 20% Voice)

Shift: Rotational / Night Shift (as per international process)

Working Days: 6 days working

Salary: Max 35K CTC

:

We are hiring for an International Blended Process Executive to support

Air India's global passengers

. This is a

non-sales, non-target-based

international support role, with

80% chat and 20% voice communication

. The role focuses on providing excellent customer service, resolving queries, and ensuring a smooth customer experience.

Key Responsibilities

:

Handle customer interactions primarily via

chat (80%)

and occasional

calls (20%)

Assist customers with booking queries, cancellations, flight changes, refunds, baggage issues, and other travel-related concerns Deliver clear, concise, and grammatically correct responses in

English

Ensure high customer satisfaction through effective query handling and resolution Convince and guide international travelers in a polite and professional manner Log all interactions in the CRM and escalate complex issues appropriately

Candidate Requirements

:

Minimum 6 months to 1 year of experience

in

customer support or sales (international preferred)

Must have

excellent English communication skills (written and spoken)

Good typing speed and multitasking ability Strong problem-solving, listening, and convincing skills Willingness to work in

rotational shifts and 6 days a week

Salary Package

:

?

35,000 CTC

- for candidates with

1 year experience

?

30,000 CTC

- for candidates with

6 months experience

Fixed salary with

no sales or targets

Perks

:

Opportunity to work with a prestigious brand -

Air India

Professional work environment Growth and learning opportunities in international customer service
Job Types: Full-time, Permanent

Pay: Up to ?35,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Schedule:

Day shift
Supplemental Pay:

Commission pay Joining bonus Overtime pay Performance bonus Quarterly bonus Shift allowance Yearly bonus
Application Question(s):

How much do you rate your English Communication Skill out of 10? What's your current in-hand salary?
Education:

Higher Secondary(12th Pass) (Preferred)
Language:

English (Preferred)
License/Certification:

6 month experience in Sales or Customer Support (Preferred) Experience in INTERNATIONAL CALLING Related Process ? (Preferred)
Location:

Gurgaon, Haryana (Preferred)
Work Location: In person

Speak with the employer

+91 7836095291