Job Description

KRAs for Sr. Executives / Executives (Ops - PhD)

1. Client Support and Coordination:

- Provide pre and post-sales support and assistance to sales teams

- Handle client calls and meetings effectively (whenever required)

- Maintain client relationships and address concerns proactively

- Provide support during admission processes and candidate registration

2. Task and Process Management:

- Manage internal post-admission processes

- Ensure that all the assigned tasks are getting resolved within the defined time

- Contact university for coordination and various student proceedings

- Follow-up with different teams/universities to get updates and resolutions for matters

pertaining to various cases

- Maintain internal data, records, and documentation in real-time for reference and

reporting

3. Communication and Collaboration:

- Coordinate with universities and external stakeholders as required

- Collaborate with various departments for accuracy in work

- Ensure compliance with company policies and standards in all activities

- Continuously seek opportunities for process optimization and improvement

P.S.: Candidates with Study Abroad or University experiences are acceptable too

Requirements for Sr. Executives / Executives (Ops - PhD)

Experience:

Should have demonstrable experience of at least one (1) year in the Education domain Experience should be focused on Post-Sales or Backend working of the process for
admission workflow and/or student journey

Should have handled University Coordination work with regular interactions with
university personnel

Total Experience of at least two (2) years (majority should be in the Education Domain) Ready to work in shifts

Good to have:

Excellent communication skills in English and Hindi Quick-thinker with a solution-driven approach Good PR Skills and relationship building ability Multi-tasker with an ability to take on multiple roles Confident with an outgoing personality Ability to absorb knowledge quickly and efficiently

How to Apply - Contact HR Sakshi Bhardwaj 9821322533 or mail at sakshi.bhardwaj@aimlay.com

Job Types: Full-time, Permanent

Pay: Up to ?35,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Leave encashment Paid time off Provident Fund
Application Question(s):

What is your Current location? Are you an immediate joiner? How much total years of experience you have in Admission Operations?
Work Location: In person