Job Description

Job Overview

We are seeking a motivated and dynamic International Customer Support Voice Associate Voice Process for a full-time, US shift position. you will play a crucial role in ensuring the accuracy and quality of potential leads. You will be responsible for verifying customer information, qualifying leads, and coordinating with the sales and counselling teams to enhance the efficiency of the conversion process.

Location

: Rohini, New Delhi

Shift

: Day/Night Both

Experience

: 1.5+ years experienced candidates (International Voice)

Salary:

Up to 6 LPA (Fixed) + Unlimited Incentives

Key Responsibilities:

Conduct outbound calls to potential customers using the provided data. Gather additional customer information and assess their interest in company's products and services. Verify and analyse incoming leads for accuracy and relevance. Ensure all lead data is accurate and aligned with company standards. Work closely with the Sales Team to allocate qualified leads to the appropriate counsellors. Maintain detailed records of interactions and update the database accordingly.

Required Skills & Qualifications:

Excellent communication skills in English (both verbal and written). Strong attention to detail and ability to analyze lead quality effectively. Ability to handle a high volume of calls while maintaining professionalism. Willingness to work night shifts. Prior experience in BPO or customer service is a plus.

Education

: Any Graduate.

Why to Join Us

:

Competitive Fixed salary + Unlimited Variables/Incentives. Growth and learning opportunities. Supportive Team Culture. Young & Vibrant Culture Monthly Engagement & Recognition. India's 1st EdTech company working on a global platform. Open door policy. Industry's Best Mentorship.

How to Apply?

Email:

sakshi.bhardwaj@aimlay.com or

Contact

: 9821322533
Job Types: Full-time, Permanent

Pay: Up to ?600,000.00 per year

Benefits:

Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Provident Fund
Schedule:

Day shift Fixed shift Morning shift Night shift Rotational shift UK shift US shift
Supplemental Pay:

Overtime pay Performance bonus Quarterly bonus Yearly bonus
Application Question(s):

What is your current location? Are you an immediate joiner? How many total years of experience do you have in international edtech sales?
Work Location: In person