Job Description

Position Summary:

The role involves managing customer interactions, handling quotations and purchase orders, supporting external sales teams, and ensuring smooth coordination of sales processes. The ideal candidate should have

engineering expertise

, strong knowledge of

CX and CRM tools

, and experience working in an

MNC environment

.

Key Duties

1.

Handle customer inquiries and provide product information.

Respond to RFQs (Request for Quotation), prepare and send

quotations

based on customer requirements.

Process

purchase orders (POs)

and ensure timely follow-ups with customers.

Maintain excellent customer relationships by addressing queries and concerns effectively.

2.

Maintain and update customer interactions in the

CRM system

to track sales activities.

Analyze customer requirements and provide insights to the external sales team.

3.

import and export

4.

MIS reports

5.

Work closely with the external sales team to provide back-end support.

Assist in lead generation, follow-ups, and converting inquiries into sales.

Skills & Qualifications:

Bachelor's degree in

Engineering

(Mechanical, Industrial, or related field).

Hands-on experience in

CX and CRM tools

for managing customer relationships.

Experience working in an

MNC environment

with cross-functional coordination.

Proficiency in

MS Office (Excel, Word, PowerPoint)

and

MIS reporting

.

Ability to multitask, prioritize, and work in a fast-paced environment.

Experience: 5 to 6 years

Preferred Candidate: Female candidates preferred

Job Type: Full-time

Application Question(s):

Do you have experience working in an MNC environment with cross-functional coordination ? Do you have hands-on experience in CX and CRM tools for managing customer relationships ?
Work Location: In person