Job Description

Job description:JOB DESCRIPTION OF PRE SALES INTERN (ED -TECH )- NOIDACore KPIs for Pre- Sales Intern1. Lead & Outreach Activity Job description:- Number of outbound calls made per day must be between 100-120 depending on connectivity.- Number of outbound emails and follow- ups must be 50+ per day2. Lead Qualification & Conversion Report to submit on daily basisContact rate: % of calls where the lead picks up or respondsQualification rate: % of contacts that meet criteria and move to demo or next stageCounselling appointments scheduled (number and % of qualified leads booked)Conversion rate: % of demos or queries resulting in enrollment or payment3. Revenue & Sales PerformanceThe Percentage of Revenue generated out of converted leads will be attributed to the counsellor.4. Efficiency & Productivity2.5 Hours to 3 Hours Talk Time needs to be generated on daily basis. Number of dials will vary on talk time achieved.Hourly Basis activity on CRM will be evaluated.5. Follow- Up & EngagementFollow- up effectiveness: Reminders have to be set on CRM & Call back must be done on time.Not Connected Leads: At least 3 attempts in a day.6. CRM & Data AccuracyCRM update compliance: Lead disposal notes, statuses must be entered properly with a proper Pipeline.Data integrity: accuracy of lead info, consent, and status updates7. Soft Skills & Quality MetricsCall quality score: will be decided based on call audits, adherence to scripts, tone, handling objectionsCustomer satisfaction metrics such as first-call resolution or NPS feedback where applicable- Key Performance Areas (KPAs)KPA Area DescriptionLead dialing & Outreach: Making initial contact, outbound reachLead Qualification: Assessing interest, intent, and fitAppointment Scheduling : Booking demos or counselling callsConversion: Converting leads to enrollmentCRM Management : Logging and managing lead data properlyEfficiency & Productivity : Managing call volumes, talk time, follow-upsQuality & Support Skills :Communication quality, call audits, customer experienceOUR CORPORATE OFFICE -Plot No.-GH01A,Sector -16C T-11, SUITE NO.-1901, GREATER NOIDA(WEST),GAUTAM BUDDHA NAGAR-201308DROP YOUR RESUME AT -Talk to HR -9211619917Job Type: InternshipBenefits:Cell phone reimbursementWork Location: In personApplication settingsApplication methodEmailRequire CVYesApplication updatesIndividual email each time someone applies. (ref:updazz.com)

Skills Required