Job Description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.



We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

Are passionate about client success. Enjoy collaborating with others. Strive to exceed expectations. Move boldly in the quest for superior and best in market solutions.

:

Join Pitney Bowes as Graduate Trainee/Intern

Years of Experience required -0-1 years

Job Location - Pune



The Job



Provide support to Salesforce connected applications for Field Service and Support Management including Salesforce.com, ServiceMax, Certinia, and custom .Net applications that support the Field Service ecosystem



Provide support to external Pitney Bowes Vendors who connect to our systems via a CRM-to-CRM interface as needed to support their change management needs.



Improve reliability, quality, and operability of our Salesforce.com and Field Service ecosystems.



Run the production environment with highest availability by effective monitoring and taking a holistic view of system health



Use monitoring tools to identify issues proactively; investigate and help resolve before they impact end users



Resolve end user issues within service level agreements and maintain agreed upon satisfaction ratings



Identify support trends that might warrant system changes, communication or education



Participate in outage management activities including outage status communication, problem detection, resolution and root cause analysis



Document "tribal" knowledge and help create/maintain our knowledge base



Participate in system design consulting, platform management, and capacity planning.



Coordinate and collaborate with other IT teams as needed to maintain system stability



Provide On-Call Support and Issue Resolution



Develop solutions to resolve defects and position the platform for the future



Adopt the toolset and processes in place for support, delivery, and release activities; collaborate to identify and implement improvements



Comply with audit requirements



Qualifications & Skills required



Degree in Business Administration, Computer Engineering or similar work experience



0-1 year in an analyst or Support role



0-1 year experience with Salesforce.com

Good to have:

Salesforce.com Certified Administrator



Excellent communication and collaboration skills



Analytical mindset and problem-solving aptitude



Time management and planning skills



ServiceMax Core Field Service Certified Administrator or equivalent experience.



The Team

Pitney Bowes (NYSE:

PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels. For additional information visit Pitney Bowes at www.pitneybowes.com .



Only Talent Matters at Pitney Bowes

Pitney Bowes is an equal opportunity workplace. To remove unconscious biases from our hiring process, we encourage 'Blind Applications' from candidates applying for jobs at Pitney Bowes. This means that details such as gender, caste, religion, nationality, and age are omitted from applications. And candidates can choose to reveal only their first or last name on the application.

We will:

Provide the will: opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally ( P B Live Well )

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.



All interested individuals must apply online.