Job Description

Scientific Games:
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
Key ResponsibilitiesFirst line of support to answer customer inquiries and issues Ensure our applications are running smoothly for multiple jurisdictions and sites Ensure data transfer processes are running as expected Troubleshoot customer reported issues, data issues and application issues and manage them within stated support guidelines. Interact with internal and external teams on a regular basis Position will have tasks to perform outside of business hours on nights and weekends Provide lottery software application operation and support for customers Track and ensure the continuity of issue resolution and other tasks Handle, register, follow up and resolve incoming service request and incidents Monitor lottery system components and events Constant communication and support to other involved resolver units and partners Participate in calls in case of outage

Required:Knowledge of Database management, including backup and restore methodologies (MSSQL/Oracle/MySQL) Ready to learn new technologies and adapt to IT environment changes. The ability to work effectively independently and with a team is present. Has a flexible and dynamic skill set and can work on various facets of a project Basic Incident and change management knowledge. Basic knowledge of Linux and Windows systems

Desired:SSIS Monitoring Tool Experience (Zabbix/Nagios) VMWare or VSphere Outsystems Java Web App Servers (Wildfly or JBoss) Ticketing tool JIRA.

Qualifications
Education
Any Graduation
Years of Related Experience: 0 to 6 Months
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.