Job Description

About our group:

The mission of the End User Services organization, which includes this desktop support position, is to enable the success of Seagate employees by providing exceptional services that set the standard for customer service, quality, professionalism, business technology and cost optimization. To adapt to challenges on the horizon, End User Services must continually innovate new processes and embrace new platforms. End User Services is part of Corporate IT.

About the role - you will:

• Leverage your creativity in solving complex hardware and software issues related to an end user\'s computer
• Gain valuable insight in troubleshooting network connectivity, application, hardware, audio visual and telephony equipment problems faced by our end user community
• Learn how to quickly adapt to situations faced by the end user in a fast-paced environment
• Gain real world experience in configuring, deploying, maintaining, and troubleshooting computer hardware in an enterprise environment
• Obtain a general understanding of the Active Directory environment
• Learn how to follow processes and procedures to ensure that the highest quality of work is delivered to the end-user with minimal disruptions
• Build experience with maintaining password security, data integrity, and file system security for the laptop/desktop environment utilizing Bit locker
• Document trouble tickets from inception through closure in an Enterprise Incident Management System such as Service Now
• Gain experience with Microsoft\'s System Center Configuration Manager (SCCM) and Microsoft Endpoint Configuration Manager (MECM)

About you:

• You are an excellent communicator, both verbally and in written form. You must be able to communicate with customers, peers, and management concerning the status of cases, problems, or suggestions
• You can demonstrate experience in creating and executing innovative solutions to solve complex technical support problems
• You have a general understanding of computer hardware and software troubleshooting and issue resolution
• You have experience using critical thinking skills to identify and resolve technical issues
• You have knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive, and OneNote) and Windows 10 OS
• You have the ability to take proactive, corrective actions, to resolve issues in advance of system problems

Your experience includes:

• Pursuing a Diploma/ Bachelor\'s or technical degree in Computer Science, Information Systems, Software engineering or a related degree program
• A general understanding of computer hardware and software troubleshooting and issue resolution
• You can demonstrate knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive and OneNote) and Windows 10 OS
• Hands-on experience in Information Technology solutions and services

Location:

Pune, India

Our sites in Pune is dynamic, both in our cutting-edge, innovative work, as well as our vibrant on-site food, and athletic and personal development opportunities for our 400+ employees. You can enjoy breakfast, lunch, or dinner from one of four cafeterias in the park. Take a break from your workday and participate in one of our many walkathons or compete against your colleagues in carrom, chess and table tennis. Learn about a technical topic outside your area of expertise at one of our monthly Technical Speaker Series, or attend one of the frequent on-site cultural festivals, celebrations, and community volunteer opportunities.

Location: Pune, India
Travel: None

Innovation thrives in a culture that embraces different voices, where employees are equal contributors and are empowered to express themselves authentically. Building this culture takes constant work and willingness to be transparent about progress. Read more in our Diversity, Equity, and Inclusion, .

- Learn more about our commitment to the U.S. military and veteran community by watching this .
- 4th year in a row as a Best Employer for LGBTQ+ Equality
- 4th year in a row as a Best Company for Women in Technology

About Us

With more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever-expanding data landscape.

We craft precision-engineered, cutting-edge solutions that help the world store and manage exponential data growth.

Seagate is powered by our talented, passionate, and diverse workforce of 40,000 employees across the globe who embody our core values: integrity, innovation, and inclusion. Striving towards excellence every single day, we show up with these values for our customers, business partners, shareholders, and communities alike.

Join us and get inspired to make a difference in the datasphere!

Seagate provides an environment where equal opportunity is available to all. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, ethnic or national origin, physical or mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy or perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, perceived or actual religious creed or political opinion, military and veteran status, taking or requesting statutorily protected leave, taking or requesting a reasonable accommodation for a protected basis, or other basis protected by applicable law. Company-sponsored training, education, degree assistance, and social and recreational programs are also included. , , & .

Seagate believes that vaccines are one of the most powerful tools to fight COVID-19 and maintain a safer workplace. We implement vaccine mandates where legally required or when the company determines that a mandate is necessary for the protection of workers.

United States - Proof of a completed COVID-19 vaccination is required for all US-based employees of Seagate. Subject to federal, state, and local laws and regulations, this requirement applies to all employees and locations in the United States including those employees working remotely. Seagate will consider exceptions to this policy for medical or religious reasons on an individualized basis.

For information on how Seagate collects and uses your personal information during the application process, please review the applicant privacy statement.

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