Job Description

Roles & Responsibilities:

Assist the customer support team in handling incoming queries through calls, emails, and WhatsApp.
Provide accurate information to students and parents regarding counselling services, courses, and admission processes.
Maintain and update student data and enquiry logs in the system.
Support the senior team during counselling sessions and webinars.
Follow up with leads and ensure timely communication.
Learn and adhere to company policies, processes, and customer service standards.
Participate in training sessions to enhance communication and counselling skills.

Educational Background:

Pursuing or completed Bachelor's degree in any field (preferably in Arts, Commerce, Psychology, Education, or Management).
Candidates from BBA, BA, B.Com, or similar backgrounds are preferred.
Must have basic computer knowledge (MS Office, Google Sheets, Email handling).

Experience Details:

Fresher or minimum 6 months internship/experience in customer support, telecalling, or counselling domain.
Strong communication skills in English and Hindi are mandatory.
Should be confident, polite, and professional while interacting with clients.
Job Type: Internship
Contract length: 12 months

Pay: From ?6,000.00 per month

Work Location: In person