Job Description

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Overview:
Cvent is a leading meetings, events, and hospitality technology provider with more than 4800 employees
and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a
comprehensive event marketing and management platform for marketers and event professionals and
offers software solutions to hotels, special event venues and destinations to help them grow their
group/MICE and corporate travel business. Our technology brings millions of people together at events
around the world. In short, we're transforming the meetings and events industry through innovative
technology that powers the human connection.
The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system
that encourages Cventers to think and act like individual entrepreneurs and empowers them to act,
embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the
diverse perspectives that everyone brings. Whether working with a team of colleagues or with clients, we
ensure that we foster a culture that celebrates differences and builds on shared connections.
In This Role, You Will:
The Application Support Engineer is a key member of Cvent's Technology team. The responsibilities of this
position includes proving Technical Product support, troubleshooting issues, and product knowledge to
Cvent's Client Services team to serve our Customers. This role involves debugging software issues and
coordinating with multiple teams on issue resolution and documentation. Additionally, troubleshoot
issues in backend systems for our internal and external software offerings as well as assist in resolving
performance issues. This person excels at organization, multitasking, problem solving, and ensures that
our product offerings are user-friendly and bug-free. A strong knowledge of database management
systems, web technologies, software development lifecycle, and solid communication skills are essential.
Here's What You Need:
What You will be doing:

• Provide top-tier technical software support for Cvent's product offerings to our customer service team

and clients.

• Assist operations, development and quality assurance teams with debugging software issues
• Find, analyze, troubleshoot and resolve client issues in frontend and backend systems
• Monitor, document and report system and performance issues
• Facilitate communication between technology teams and other departments on issue status and

resolution

• Supply in-depth technical and business product knowledge to multiple teams.

What You Will Need for this Position:

• B.E., B. Tech graduates in CS/IT.
• Excellent problem solving and analytical skills
• Solid understanding of relational databases and the Software Development Life Cycle
• Experience working with API's, SQL, HTML, XML, C#, ASP.NET, JavaScript and similar technologies
• Outstanding oral and written communication skills
• Ability to convey technical information to a general audience
• Aptitude for learning new technologies, learning new skill and processes quickly.
• Excellent team work and collaboration

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Skills Required