Job Description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

0%

IntelliMatch Development & Support

As a

Production Support Representative

, you will provide

Level 2 application support

for FIS Cleared Derivatives (CD) applications, ensuring seamless operations for leading investment banking clients. You will be responsible for supporting

Trade Booking, Matching, Reconciliations, Position Management, Cash & Collateral Management, Reporting, and Trade Settlement

.Your role involves

proactive issue resolution, incident management, and collaboration with cross-functional teams

to ensure smooth operations. You will troubleshoot technical and functional issues, manage escalations, and adhere to SLAs. Additionally, you will contribute to

system monitoring, root cause analysis, and process improvements

while working in shifts, including early mornings, extended hours, and occasional weekends.

About the team

The

Exchange Traded Derivatives (Utility) Production Support Team

ensures

high availability, reliability, and performance

of post-trade processing applications that covers

middle-office

and

back-office

responsibilities for global investment banking clients.

What you will be doing

Serve as the

primary point of contact

for investment banking clients, provide

Level 2 support

and addressing inquiries and providing expert support for Exchange Trade Derivatives (ETD) products.

Investigate, troubleshoot, and resolve

functional and technical issues with applications hosted at FIS and at Client environments

Manage incident tickets, escalations, and problem resolutions

within SLAs. Assist with

internal and external audits

Liaise with

development teams

for issue fixes and enhancements. Maintain

strong relationships with clients

, providing timely updates and ensuring a positive customer experience.

What you bring:

6 - 10 years of strong reconciliation development experience in all modules of IntelliMatch (Recollector, Admin, Reconciliation). 6 - 10 years of strong database experience in SQL,Powershell,Unix,Linux,Windows Batch Development experience of building ETD reconciliations (exchange, broker, intercompany) in IntelliMatch ETD is desirable. Self-starter with good interpersonal skills and a solution driven approach. Knowledge of IntelliMatch NextGen is desirable Scripting languages such as POWERSHELL, Windows Batch Scripting will be added advantage.

Skills

Expertise in

UNIX/Linux, Shell scripting, SQL

, and database operations. Experience with

financial services, capital markets

Experience with automation tools

like Autosys, Control-M for job scheduling and monitoring Strong

Problem-solving, troubleshooting, and debugging skills

. Ability

to work in shifts, including early mornings, extended hours, and weekends

as required Experience with

incident management, problem management, change management, release and deployment management etc., (ITIL framework)

. Proficiency in

ITIL-based processes and

ticketing tools like

ServiceNow, TeamSupport

. Capability to work in a demanding environment with

clear objectives

and

meet targets

Good communication and interpersonal skills

to interact with clients and internal teams.

.

Qualifications

Degree or equivalent.

Added bonus if you have

Knowledge of FIS' products and services Knowledge of financial services industry and basic financial analysis principles and ratios

What we offer you

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities - FIS is your final career step! A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


#pridepass