Job Description

We are looking for Integration & Support for the SaaS products. Youll be part of a cross-functional team thats responsible for the client onboarding and technical support.
Job Requirement and Responsibilities

• Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
• Send technical documentation to customers who have lost or misplaced theirs
• Refer difficult cases to a senior analyst or support tech
• Assume remote control over customers computers when necessary to resolve problems
• Make hardware recommendations for customers whose machines cannot support the software
• Sit at clients office or near clients office

• Minimum 1 year experience in information technology or technical support
• Extensive familiarity with Windows operating systems
• Working knowledge of security software options and functionality preferred
• Experience in advance SQL
• Familiarity with databases (Postgres, MongoDB, SQl, MySQL)
• Excellent communication and teamwork skills
• Organizational skills
• Degree in Computer Science or relevant field