Job Description

About Us:

Mapsted (www.mapsted.com) is a global leader in innovative location-based technology, distinguished by its proprietary hardware-free solutions. Founded in 2014, the company has pioneered the transformation of data chaos into actionable intelligence through advanced AI and machine learning. Mapsted has meticulously mapped over one billion square feet of indoor space and holds more than 100 patents, showcasing its commitment to trailblazing innovation. Its unique ability to deliver scalable, beacon-free indoor positioning with an accuracy of 1-5 meters places it at the forefront of the industry.

Overview

We are looking for a proactive Integration & Support Engineer with strong experience in IoT hardware and firmware engineering and a solid understanding of wireless communication technologies. This role is primarily remote (home-based) but requires close coordination with on-site teams during deployment and support of IoT projects. The ideal candidate has hands-on technical expertise, can troubleshoot hardware and firmware issues, and is comfortable guiding and supporting field engineers to ensure smooth IoT system deployments.

Key Responsibilities

Deployment & Integration Support

Coordinate with on-site teams during IoT hardware deployment, ensuring proper installation, configuration, and connectivity. Provide remote technical support for IoT devices, gateways, and sensors during integration. Diagnose and resolve hardware, firmware, and connectivity issues in real time. Document issues, fixes, and provide feedback to engineering teams for continuous improvement.
Hardware & Firmware Expertise

Apply knowledge of IoT hardware components (sensors, gateways, embedded devices) and their integration into larger systems. Support firmware debugging and upgrades, working with development teams to resolve deployment issues. Ensure seamless communication between IoT devices over wireless protocols such as Wi-Fi, Bluetooth, Zigbee, LoRa, LTE/5G, or NB-IoT. Validate system performance through logs, remote testing, and coordination with field technicians.
Client & Team Coordination

Act as a technical liaison between customers, on-site teams, and internal engineering groups. Provide remote training and guidance to on-site technicians for troubleshooting and system setup. Communicate deployment status, challenges, and solutions clearly to both technical and non-technical stakeholders.
Requirements

Bachelor's degree in Electrical Engineering, Electronics, Telecommunications, Computer Science, or related field. 3-6 years of hands-on experience in IoT hardware and firmware engineering. Strong understanding of wireless communication protocols (Wi-Fi, Bluetooth, Zigbee, LoRa, LTE/5G, NB-IoT). Proven experience supporting IoT deployments and resolving real-world hardware/firmware issues. Ability to work remotely while effectively coordinating with on-site teams. Excellent troubleshooting, problem-solving, and communication skills. Prior experience in

customer-facing support roles

for IoT or hardware solutions.
Preferred Qualifications

Experience with embedded systems development and debugging tools. Familiarity with remote device management platforms and over-the-air (OTA) firmware updates.
Job Type: Full-time

Benefits:

* Work from home